Terms of Service Clifden Farm

Use of the Clifden Farm on-line shop is subject to these terms and conditions

All prices are quoted in Australian Dollars and are inclusive of Australian GST (Goods and Services Tax). International customers are exempt from this tax and this will be reflected on the invoice.

Product descriptions for items supplied by other manufacturers and distributors are based on information from those manufacturers and distributors. While every effort is made by Clifden Farm to ensure that the information is accurate and up-to-date, there may be instances where some details and specifications change or when products listed are not immediately available.

Please ensure that the delivery address and receiver's name for your order is accurate and complete (including any business name if shipping to a work address) as we are unable to change any details once the order has been placed. We cannot take responsibility for any orders that go missing due to incorrect delivery information provided by you. Please note the delivery address listed determines shipping rate and also whether or not GST applies.

Please contact us immediately if the goods you receive are damaged. Damage to goods must be notified within 3 days of delivery and returned within 7 days.
We will gladly refund, credit or exchange products provided that they are returned to us in original sale condition with the original sales docket. Delivery and packaging charges are not refundable unless as a result of our error. All returns are to be sent at customer’s expense to:

Clifden Farm
PO Box 39
Yarragon Victoria 3823

These terms and conditions are governed by the laws in force in the State of Victoria, Australia.

Privacy Policy for Clifden Farm www.clifden.com.au

Clifden Farm is committed to providing you with the best possible customer service experience. We are not bound by the Privacy Act 1988 (Cth). However, we do comply with the principles concerning the privacy of individuals set out in that act.

Collection of your personal information

There are many aspects of our site which can be viewed without providing personal information. However, if you utilise our on-line shop we will ask you for certain information that you may consider to be private.

Use of your personal information

We will use your personal information only for the purpose of processing your on-line orders and delivering those orders to you.

Sharing of your personal information

We may occasionally engage others to provide services including but not limited to processing transactions or customer freight shipping on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. Clifden Farm takes reasonable steps to ensure that these companies are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Contacting us

If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Telephone: 0408 827 896

PO Box 39
Victoria 3823

E-mail enquiries@clifden.com.au